Your Health is Our Priority at Golden State Smiles in Concord and San Leandro

Our community has been through a lot over these past few weeks, and all of us are looking forward to returning to our normal routines. While many things have changed, our commitment to your safety and well being remain the same and we want to thank you for your patience with us while we work on new ways to navigate our practice in these challenging times.

We are reopening our offices and returning to a modified appointment schedule. You are welcome to call or text our office to begin scheduling appointments for new patient consultations and continuing care.

We would like to inform you of some changes you will see when it is time for your next appointment. We have made these changes to help protect our patients and staff:

• Our office will communicate with you beforehand and direct you to our website to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• When you arrive, we ask that you wait in your car and call or text our front office.
• Temperatures will be taken when you arrive at the office.
• We ask that no more than 1 parent accompany a child when necessary. Parents will need to bring their own face mask to be able to minimize airborne pathogens.
• We have hand sanitizer that we will ask you to use when you enter the office.
• You will see that our waiting room will no longer offer magazines, video games, beverage stations and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We also want families to be aware of what we are doing to create the safest environment for you and for our staff:

• We are installing plexiglass dividers at our front desks and will be working on minimizing the amount of paperwork required at your appointment. Whenever possible, we will use digital means of communication and payment.
• We are installing HEPA-Rx filters or building negative air pressure rooms to clear the air of pathogens.
• We are installing UV lights with Ozone Technology for extra protection.
• We are also purchasing new extra oral suctions that greatly reduce aerosols that are produced from some dental procedures.
• Our friendly team members may look different. They will be wearing full gowns, masks, and face shields.
• We will be offering several virtual appointment and virtual care options. We are using state of the art Artificial Intelligence technology to improve patient care appointments at the office.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you and every patient safe in our practice. To make an appointment, please call or text our office.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
All of us at Golden State Smiles